I sent a very similar email to Bentley recently as well when we cancelled our support contract. I can't fault the support guys - they've been amazing - it just sucks that Bentley let them (and us) down so poorly.ddustin wrote:My experience with Bentley has been very poor, with many broken promises (all related to Pointools). The technical people (Dan Cuttler and Faraz Ravi) are exceptional, and I wish them the best.
Dan