BLK360 V2 errors

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Ioannis
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BLK360 V2 errors

Post by Ioannis »

The first time use BLK v2 but after two hours of continuous usage, I was not able to work anymore as the following message appeared after 2-3 scans and the scanner wanted to reboot.
Also notice that it was hot. Wondering how we will work in the summer...
Any opinion on why happened?
It is really interesting piece of kit but unboxing and BUGs?
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Jason Warren
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Re: BLK360 V2 errors

Post by Jason Warren »

Did you manage to resolve?
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Ioannis
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Re: BLK360 V2 errors

Post by Ioannis »

Still waiting for answers from Leica technical department...
Ioannis
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Re: BLK360 V2 errors

Post by Ioannis »

Anyone from Leica can answer as still waiting the Swiss to reply.
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Re: BLK360 V2 errors

Post by pburrows145 »

If you have sent the logs to support there's not much I can provide in terms of comment... I do know they are aware of your issue as I sent them this link to verify. I will ask again for you, but a response will come through official channels.
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Re: BLK360 V2 errors

Post by Arch1UZ »

I have had the same error on two different jobs now. Both times it happened after switching batteries.

First battery loaded works fine and does about 12-15 scans. I then switch battery and after roughly 2-3 scans with the new battery this error occurs. Luckily I just reboot and it works fine. Still frustrating.

I am going to mark the battery just to make sure it isnt the same one causing the issue. Cant think of anything else other than that.
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Re: BLK360 V2 errors

Post by Ioannis »

Οfficial answer from Leica

it indicates a direct sunlight issue that is interfering the EDM.
The developers are hard working on a fix.
For the moment the only workaround we can provide is to protect from the sun or even scan
with lower resolution to have the scanhead moving faster.
It would great if you could send us the corresponding logs/service report.

The problem is that all the scans was INDOORS !!
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Re: BLK360 V2 errors

Post by Arch1UZ »

Yeah. I was indoors when I had the errors. Happened again on my last job and this was on the first battery so my last post is irrelevant now!
Again luckily I have been able to reboot each time and continue without issue.
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Re: BLK360 V2 errors

Post by Ioannis »

Αnoyone else has the same problem?
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Re: BLK360 V2 errors

Post by gsisman »

Ioannis wrote: Tue Jan 17, 2023 6:59 pm The first time use BLK v2 but after two hours of continuous usage, I was not able to work anymore as the following message appeared after 2-3 scans and the scanner wanted to reboot.
Also notice that it was hot. Wondering how we will work in the summer...
Any opinion on why happened?
It is really interesting piece of kit but unboxing and BUGs?


https://www.screencast.com/t/moh2lHIC6G
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