!!Please Help!! Faro X330 booting up to a web page I cant get rid of!

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TommyMaddox
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Re: !!Please Help!! Faro X330 booting up to a web page I cant get rid of!

Post by TommyMaddox »

ukbs office wrote: Tue Feb 25, 2020 5:08 pm just got this from support at Optical. didn't work though.. gutted, anyone any ideas?


Try this as a reset to the android operating system. It’s normally employed when a scanner won’t boot up but it may help.

1- Remove the SD card
2- shut down the scanner using the Power button.
3- Wait until the scanner has shut down,
then press and hold down the Power button for at least five seconds
until the LED on the sensor side of the scanner illuminates yellow, then release the button again.
4- The scanner will then boot up and reset the calibration of the
touch screen to its factory settings.
X330 is not android based. Try to connect via your phone, and see if you can control the scanner that way, or maybe even close the window.

The USB port on the scanner can accept a PC mouse, you could also try to use that to close the window.
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Re: !!Please Help!! Faro X330 booting up to a web page I cant get rid of!

Post by ukbs office »

Thanks Tommy, I did not know that, I will try it with a mouse, also that should mean if the mouse does not work i can connect a keyboard and use the "CONTROL W" shortcut to close the window, Fingers crossed! I just need an micro usb adaptor now to connect a mouse or KB to it. :D
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Re: !!Please Help!! Faro X330 booting up to a web page I cant get rid of!

Post by zbingen »

Mark-

Were you able to resolve this problem? A coworker in the field just had the same issue occur. He's currently "blindly" scanning 90 degree segments (must have been the last setting on the scanner) while on the phone with Faro support. I stumbled upon your thread while trying to help out.
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Re: !!Please Help!! Faro X330 booting up to a web page I cant get rid of!

Post by rstuckey13 »

Just had this happen.
Resolved by removing a corrupted FLS file on the SD card.
A scan was interrupted/cancelled midway through a scan just prior to this issue.
Hope that helps.
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Re: !!Please Help!! Faro X330 booting up to a web page I cant get rid of!

Post by Uwe »

ukbs office wrote: Tue Feb 25, 2020 5:08 pm just got this from support at Optical. didn't work though.. gutted, anyone any ideas?


Try this as a reset to the android operating system. It’s normally employed when a scanner won’t boot up but it may help.

1- Remove the SD card
2- shut down the scanner using the Power button.
3- Wait until the scanner has shut down,
then press and hold down the Power button for at least five seconds
until the LED on the sensor side of the scanner illuminates yellow, then release the button again.
4- The scanner will then boot up and reset the calibration of the
touch screen to its factory settings.
Hi Mark, I´m new in this forum too - looked for solution of a similar problem: the display of my X330 kept black after booting, so that I couldn´t navigate anymore. Your advice "5 seconds holding the start button" solved the problem. Thank You very much !!! Faro wanted me to send in the scanner after they asked me for a video that shows the problem. I guess they didn´t even watch the video and didn´t give me the simple advice that You posted ... though - who if not Faro should know about this. Thanks, once again !
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