X330 is not android based. Try to connect via your phone, and see if you can control the scanner that way, or maybe even close the window.ukbs office wrote: ↑Tue Feb 25, 2020 5:08 pm just got this from support at Optical. didn't work though.. gutted, anyone any ideas?
Try this as a reset to the android operating system. It’s normally employed when a scanner won’t boot up but it may help.
1- Remove the SD card
2- shut down the scanner using the Power button.
3- Wait until the scanner has shut down,
then press and hold down the Power button for at least five seconds
until the LED on the sensor side of the scanner illuminates yellow, then release the button again.
4- The scanner will then boot up and reset the calibration of the
touch screen to its factory settings.
The USB port on the scanner can accept a PC mouse, you could also try to use that to close the window.