Problem Exporting Clipping Box Points

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ClarkCoSheriff

Problem Exporting Clipping Box Points

Post by ClarkCoSheriff »

Hi All,
I've recently encountered a problem trying to export points. I have a number of clipping boxes created in my scans. I generally export the points from a clipping box so I can make a diagram of that specific area (the clipping box is set to hide all points outside the clipping box).

When I activate the clipping box, right click it, navigate to Import/Export and then Export 3D Selection Using Active Clipping Boxes, I get the following error:
FARO Error.PNG
Once it a while it will get to the box where I can choose where to save the exported points, but it won't actually export anything.

I am currently running SCENE 6.1.0.29 and am waiting for my IT department to decide it is important enough to them to update the software for me as I cannot be trusted with such things.... :x

Anyone else experience this problem? I have exported points a number of times in the past, but don't remember if I have done it since upgrading to SCENE 6.1.
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pointinator
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Re: Problem Exporting Clipping Box Points

Post by pointinator »

Joe,
is it possible for you to share the project with FARO customer service? We could then analyze why there are problems with the selections.
Best regards,
Joachim
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Re: Problem Exporting Clipping Box Points

Post by ddustin »

Joe,
As an alternative, you can use the blue polygon selector tool in 3D to highlight the data you would like to export.
once the selection has turned yellow, right click on it and export selection.
David
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ClarkCoSheriff

Re: Problem Exporting Clipping Box Points

Post by ClarkCoSheriff »

Joachim,
How would you like me to share the project/data? I can see about doing that.

David,
I tried your method (I always forget about exporting that way) and I got the following error everytime:
FARO Error 2.PNG
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pointinator
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Re: Problem Exporting Clipping Box Points

Post by pointinator »

Joe,
please contact FARO customer support, they will give you instructions for uploading the data.
Best regards,
Joachim
ClarkCoSheriff

Re: Problem Exporting Clipping Box Points

Post by ClarkCoSheriff »

Just wanted to give an update on this problem I was experiencing. This project was started in SCENE 5.5. For some reason (I can't remember why now), I decided to continue with it in SCENE 6.1 and then 6.2. I was only experiencing my problem in this particular project. All the projects begun in 6.1 or newer all seemed to respond properly. I had created a copy of my project and have gone back through the registration process, etc and everything seems to be operating correctly now. I was able to export numerous clipping box points on the first try. Maybe a bug in my project? I don't really have a solid fix, but these ideas are the best I have right now.

As a side note, I had spent an hour on the phone with FARO US tech support and they didn't come up with anything obvious either.
pointinator
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Re: Problem Exporting Clipping Box Points

Post by pointinator »

Joe,
there seems to be a problem when you try to export from a project point cloud created with an older SCENE version. What you can do is to try to re-create the point cloud in SCENE 6.2 and then export.
Did you share any data with customer service?

Best regards,
Joachim
ClarkCoSheriff

Re: Problem Exporting Clipping Box Points

Post by ClarkCoSheriff »

Yes, they had created a cloud project and exported it, so hopefully it will help.
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