Unable to click / select in workspace - Register 360 2021.1 and 2021.1.1

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stark
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Unable to click / select in workspace - Register 360 2021.1 and 2021.1.1

Post by stark »

Hi all,

Ever since updating Register 360 2021.1 and, now, 2021.1.1 I've been unable to select any scan locations or links between scan locations within the workspace/sitemap/bundle cloud itself. I can navigate the workspace with the mouse, just unable to select or right click on anything. I can click/select and right click on any of the locations within the browser on the left but, in a 460 scan project, this is effectively unusable. Has anyone seen this? The logs don't indicate any issue. I've tried new user accounts, wiping and reinstalling, and even a different computer but so far nothing has resolved the issue.

Anyone have any ideas? I've searched the forum and the changelogs but was unable to find anything similar.
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Re: Unable to click / select in workspace - Register 360 2021.1 and 2021.1.1

Post by badam »

stark wrote: Wed Jun 16, 2021 7:29 pm Hi all,

Ever since updating Register 360 2021.1 and, now, 2021.1.1 I've been unable to select any scan locations or links between scan locations within the workspace/sitemap/bundle cloud itself. I can navigate the workspace with the mouse, just unable to select or right click on anything. I can click/select and right click on any of the locations within the browser on the left but, in a 460 scan project, this is effectively unusable. Has anyone seen this? The logs don't indicate any issue. I've tried new user accounts, wiping and reinstalling, and even a different computer but so far nothing has resolved the issue.

Anyone have any ideas? I've searched the forum and the changelogs but was unable to find anything similar.
I haven't seen this one yet. i can right click everywhere and select links/setups. (this is what you cannot do right?)
right_clickReg360.png
Just basic/silly questions:
-Do you use windows 10?
-GPU driver update?

These are what they noted in the release note.
(win 7 not supported, and require "latest drivers")
Of course this might
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stark
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Re: Unable to click / select in workspace - Register 360 2021.1 and 2021.1.1

Post by stark »

Correct, clicking on a scan (or link) doesn't highlight it, and right clicking on either neither highlights nor brings up the context menu...but I can right-click to navigate/pan around.

Windows 10, unsure of release(s) before but issue persists through latest release: Windows 10 Pro, 20H2, OS Build: 19042.1052
I'll have to switch PCs to lookup graphics drivers.
stark
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Re: Unable to click / select in workspace - Register 360 2021.1 and 2021.1.1

Post by stark »

Windows 10 Pro 20H2 19042.1055 (1052 was the other computer I had tried)
AMD Raedon Pro driver version: 27.20.11036.1002
stark
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Re: Unable to click / select in workspace - Register 360 2021.1 and 2021.1.1

Post by stark »

It was the graphics driver, I guess the windows update version? I downloaded the latest from AMD, entered safe mode and wiped the existing drivers, then reinstalled and now it seems to be working. Previously, the AMD software had reported no updates but Device Manager listed the driver from 2020, which seemed odd. The 5/11/2021 drivers are 27.20.21003.8013. I can click again, thank you!
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