Z + F 5016 scanner case

Discuss all Z+F related issues here.
Post Reply
cajam
I have made <0 posts
I have made <0 posts
Posts: 1
Joined: Sat Mar 25, 2017 9:50 am
Full Name: cameron james
Company Details: construction surveys
Company Position Title: surveyor
Country: Australia
Linkedin Profile: No

Z + F 5016 scanner case

Post by cajam »

Greetings all,
I am wondering if anyone has any ideas on my predicament. I hired a Z + F 5016 scanner from a local company, when I picked up the scanner and put it in my vehicle the handle on the case broke (or was already broken?). Anyway, on returning the scanner and case, the company has asked me to pay for a new case. I had no way of prooving it was not me and I am not going to try to dispute this but... the quote for a new case is $2700 AUD! Looking online I can't find a single case on the internet that is above $1000 but they are not custom cases. A similar case from Pelican is $500?
I have contacted Z+F and am waiting for an answer from them.

Any ideas is welcome.

Regards.

User avatar
stevenramsey
Global Moderator
Global Moderator
Posts: 1738
Joined: Sun Aug 12, 2007 9:22 pm
Full Name: Steven Ramsey
Company Details: 4DMax
Company Position Title: Technical Specialist Scanning
Country: UK
Skype Name: steven.ramsey
Linkedin Profile: Yes
Location: London
Has thanked: 9 times
Been thanked: 11 times
Contact:

Re: Z + F 5016 scanner case

Post by stevenramsey »

If I remember correctly Z&F use Peli case which have a life time warranty they will send a spare handle FOC with out a quibble
Steven Ramsey

Home [email protected]
Work [email protected]
Mobile +44 7766 310 915

MajorDomo
V.I.P Member
V.I.P Member
Posts: 139
Joined: Mon Feb 25, 2019 4:42 am
Full Name: Major Domo
Company Details: VeritasVfx
Company Position Title: ceo
Country: Portugal
Linkedin Profile: No
Has thanked: 5 times
Been thanked: 22 times

Re: Z + F 5016 scanner case

Post by MajorDomo »

Even without warranty Pelican hold spares for everything they produce.
They only make a few type of handles, any dealer will identity it for you, at most it should cost 30 dollars.

The only part that can get really expensive is the custom foam, and how all the manufacturers justify charging thousands for something that costas a few hundreds...

User avatar
Formula1982
V.I.P Member
V.I.P Member
Posts: 144
Joined: Tue Oct 13, 2015 4:02 pm
Full Name: Stephen Ferrari
Company Details: UTEC StarNet Geomatics
Company Position Title: Technical Lead
Country: United Kingdom
Has thanked: 5 times
Been thanked: 6 times

Re: Z + F 5016 scanner case

Post by Formula1982 »

cajam wrote:
Tue Feb 25, 2020 10:06 am
Greetings all,
I am wondering if anyone has any ideas on my predicament. I hired a Z + F 5016 scanner from a local company, when I picked up the scanner and put it in my vehicle the handle on the case broke (or was already broken?). Anyway, on returning the scanner and case, the company has asked me to pay for a new case. I had no way of prooving it was not me and I am not going to try to dispute this but... the quote for a new case is $2700 AUD! Looking online I can't find a single case on the internet that is above $1000 but they are not custom cases. A similar case from Pelican is $500?
I have contacted Z+F and am waiting for an answer from them.

Any ideas is welcome.

Regards.
Looks to me the company who rented you this has simply asked their supplier (Z&F) "how much to ship a new case to us?" and they've probably added an admin fee on for themselves to the total also. This is probably just how they deal with broken items as standard.
As others have said, and I don't know myself but assume they're correct, they probably haven't actually checked whether their supplier would offer to repair/replace it for free.

User avatar
landmeterbeuckx
V.I.P Member
V.I.P Member
Posts: 510
Joined: Tue May 01, 2012 5:19 pm
Full Name: Lieven Beuckx
Company Details: Studiebureau Beuckx
Company Position Title: Owner
Country: Belgium
Linkedin Profile: Yes
Has thanked: 31 times
Been thanked: 70 times

Re: Z + F 5016 scanner case

Post by landmeterbeuckx »

cajam wrote:
Tue Feb 25, 2020 10:06 am
Greetings all,
I am wondering if anyone has any ideas on my predicament. I hired a Z + F 5016 scanner from a local company, when I picked up the scanner and put it in my vehicle the handle on the case broke (or was already broken?). Anyway, on returning the scanner and case, the company has asked me to pay for a new case. I had no way of prooving it was not me and I am not going to try to dispute this but... the quote for a new case is $2700 AUD! Looking online I can't find a single case on the internet that is above $1000 but they are not custom cases. A similar case from Pelican is $500?
I have contacted Z+F and am waiting for an answer from them.

Any ideas is welcome.

Regards.
aren't you insured? Or have taken an insurance for the time of renting it?
LSBbvba
Surveying services - 3D Laserscanning
Tel : +32477753126
www.lsbbvba.be
[email protected]

ZFMaik
I have made <0 posts
I have made <0 posts
Posts: 1
Joined: Fri Sep 06, 2019 9:45 am
Full Name: Maik Ebendorff
Company Details: Zoller+Fröhlich GmbH
Company Position Title: Sales Account Manager
Country: Germany
Linkedin Profile: Yes
Has thanked: 1 time

Re: Z + F 5016 scanner case

Post by ZFMaik »

Good Morning,

i will check this for you. Maybe i´ll get a answer today.

You are talking about the normal handle on the case, witch is broken, right?

also you can send me a email: [email protected]

I am responsible for technical sales in Germany and Switzerland, but I would be happy to take care of your concerns

Regards
Maik

Post Reply

Return to “Z+F”