FARO Focus 3D S120 Rebooting loop problem
- Oliver Buerkler
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Re: FARO Focus 3D S120 Rebooting loop problem
Hello all.
The emails you are referring sound odd to me.
FARO is typically offering hardware maintenance contracts for 7 years after the end of production of a specific model.
If you need a details for a specific product, please refer to the FARO customer support team in your region. The folks there have lists for that.
Best regards,
Oliver Bürkler
The emails you are referring sound odd to me.
FARO is typically offering hardware maintenance contracts for 7 years after the end of production of a specific model.
If you need a details for a specific product, please refer to the FARO customer support team in your region. The folks there have lists for that.
Best regards,
Oliver Bürkler
Oliver Bürkler
Director of Laser Scanning
FARO Europe GmbH
[email protected]
[email protected]
Twitter: FARO_LS_PM
Director of Laser Scanning
FARO Europe GmbH
[email protected]
[email protected]
Twitter: FARO_LS_PM
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Re: FARO Focus 3D S120 Rebooting loop problem
Oliver,
for all of the products that FARO no longer produces
(BTW, Here's that info from Microsoft for Windows: https://support.microsoft.com/en-us/hel ... fact-sheet
which says in part
Is there someplace we can find "end of production" datesFARO is typically offering hardware maintenance contracts for 7 years after the end of production of a specific model.
for all of the products that FARO no longer produces
(BTW, Here's that info from Microsoft for Windows: https://support.microsoft.com/en-us/hel ... fact-sheet
which says in part
)...
Every Windows product has a lifecycle.
The lifecycle begins when a product is released and ends when it's no longer supported.
Knowing key dates in this lifecycle helps you make informed decisions about when to upgrade or make other changes...
- Aaron_Hazen
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Re: FARO Focus 3D S120 Rebooting loop problem
Was there ever an answer to this issue? We have a scanner that doesn't offer the option to get to setup. It goes straight to the faro load screen and then straight to a black or white screen.
Plugging it in to PC and spamming the delete button has been unresponsive.
Anyone know a button press combo to reset the software?
Plugging it in to PC and spamming the delete button has been unresponsive.
Anyone know a button press combo to reset the software?
- Oliver Buerkler
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Re: FARO Focus 3D S120 Rebooting loop problem
Hi Aaron.
I would recommend to contact your local FARO customer support to get help.
Best regards,
Oliver Bürkler
I would recommend to contact your local FARO customer support to get help.
Best regards,
Oliver Bürkler
Oliver Bürkler
Director of Laser Scanning
FARO Europe GmbH
[email protected]
[email protected]
Twitter: FARO_LS_PM
Director of Laser Scanning
FARO Europe GmbH
[email protected]
[email protected]
Twitter: FARO_LS_PM
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Re: FARO Focus 3D S120 Rebooting loop problem
Just for info, mine is back and in perfect shape.
Massimo
Massimo
ing. Massimo De Marchi - +39 347 32 17 049 - www.studiodemarchi.net
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Re: FARO Focus 3D S120 Rebooting loop problem
What did you have faro do to the unit?max72 wrote:Just for info, mine is back and in perfect shape.
Massimo
We need to send ours back in.
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Re: FARO Focus 3D S120 Rebooting loop problem
I had the loop too, I sent it to Faro, they fixed it , they said it was an SD card problem, it did not cost me more than the calibration, but it took so long to fix. Over 2 months, but it came almost brand new, they did a very good job.
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Re: FARO Focus 3D S120 Rebooting loop problem
For sure in my case they had to change some hardware..
Massimo
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- Aaron_Hazen
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Re: FARO Focus 3D S120 Rebooting loop problem
I have an RMA as of today. It is doubtful the issue is related to hardware, so I was hoping there was a way to forgo the price to fix a bug...
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Re: FARO Focus 3D S120 Rebooting loop problem
We went through this too, with a model 130. The guy on the Faro help line admitted that it was a bug in the way the software handled the SD card, but yet told me that didn't matter and I would have to pay the $4000 just to have them look at it, even though they caused the problem in the first place. He told me that I had to pay because if I had bought the service contract, they would have updated the firmware BEFORE the problem occurred, and therefore it never would have happened. Hmmm...
In any case, long story short I ninja-ed in to the machine and updated the firmware myself. Instantly came back to life, haven't had a problem since. Except that the SD card in the scanner at the time bit the dust.
Good luck
In any case, long story short I ninja-ed in to the machine and updated the firmware myself. Instantly came back to life, haven't had a problem since. Except that the SD card in the scanner at the time bit the dust.
Good luck