Is my Faro battery dud? Failure code 1340

Discuss FARO hardware here.
Post Reply
fobos8
V.I.P Member
V.I.P Member
Posts: 246
Joined: Sat Jul 07, 2018 9:19 pm
5
Full Name: Andrew
Company Details: NDC Surveys
Company Position Title: Surveyor
Country: Uk
Linkedin Profile: No
Has thanked: 56 times
Been thanked: 22 times

Is my Faro battery dud? Failure code 1340

Post by fobos8 »

Hi guys

When I got back from scanning yesterday I put one of my batteries to charge and noticed that the blue light came on straight away meaning it's fully charged, which was strange.

After putting the battery in the scanner I get an error code 1340 saying that the battery is in a failure state.

Is there any way to fix this or do I bin it?

Cheers, Andrew
User avatar
landmeterbeuckx
V.I.P Member
V.I.P Member
Posts: 1616
Joined: Tue May 01, 2012 5:19 pm
11
Full Name: Lieven Beuckx
Company Details: Studiebureau Beuckx
Company Position Title: Owner
Country: Belgium
Linkedin Profile: Yes
Has thanked: 183 times
Been thanked: 548 times

Re: Is my Faro battery dud? Failure code 1340

Post by landmeterbeuckx »

The code isn't listed anywhere. Maybe ask Faro?

but..........

I'm sure this is one where faro tells you to ship the whole unit to them, miss it for like 8 weeks and have it returned with an enormous invoice like any dogy car dealer.

Sorry i couldn't be more of a help ;-)


I would say, toss it and just buy a new one ;-)
Same happens with other batteries. If they don't charge, they're dead. A waste of time to fiddle about with it.
LSBbvba
Surveying services - 3D Laserscanning
Tel : +32477753126
www.lsbbvba.be
[email protected]
Raimund58
V.I.P Member
V.I.P Member
Posts: 213
Joined: Tue Jul 03, 2018 8:23 am
5
Full Name: Raimund Klink
Company Details: IHM engineering GmbH
Company Position Title: 3d scanning guy
Country: Germany
Linkedin Profile: No
Has thanked: 193 times
Been thanked: 25 times

Re: Is my Faro battery dud? Failure code 1340

Post by Raimund58 »

Try to charge it while still being in the scanner.
\o/
User avatar
Leandre Robitaille
V.I.P Member
V.I.P Member
Posts: 542
Joined: Sat Aug 03, 2019 1:53 am
4
Full Name: Leandre Robitaille
Company Details: Cima+
Company Position Title: Civil Technician - Surveyor
Country: Canada
Has thanked: 61 times
Been thanked: 246 times

Re: Is my Faro battery dud? Failure code 1340

Post by Leandre Robitaille »

This is a common issue. Happens often when leaving the battery to charge for too long.

Great thing is that there is an easy fix. Put the battery in the scanner. Plug the wire onto the scanner. Start the scanner and wait till it has fully booted. Remove cable.

Tada its now fixed ;)

Edit; oh my bad I read this to fast. Your scanner does boot. I would still try this trick since it works for another battery issue
fobos8
V.I.P Member
V.I.P Member
Posts: 246
Joined: Sat Jul 07, 2018 9:19 pm
5
Full Name: Andrew
Company Details: NDC Surveys
Company Position Title: Surveyor
Country: Uk
Linkedin Profile: No
Has thanked: 56 times
Been thanked: 22 times

Re: Is my Faro battery dud? Failure code 1340

Post by fobos8 »

all right guys

I've had the problem Leandre mentioned before but this time it doesn't fix it. I'm on the most recent firmware. I was told by someone to charge it in the scanner for 24 hours so that's what I'm trying.

Will report back 2moro with an update

Cheers, Andrew
fobos8
V.I.P Member
V.I.P Member
Posts: 246
Joined: Sat Jul 07, 2018 9:19 pm
5
Full Name: Andrew
Company Details: NDC Surveys
Company Position Title: Surveyor
Country: Uk
Linkedin Profile: No
Has thanked: 56 times
Been thanked: 22 times

Re: Is my Faro battery dud? Failure code 1340

Post by fobos8 »

after 24 hours charging the battery in the scanner I still get the same error code.

I guess its time to get the wallet out :(
User avatar
Rvillarreal2824
I have made 20-30 posts
I have made 20-30 posts
Posts: 21
Joined: Tue Mar 31, 2020 4:34 am
3
Full Name: Ruben Villarreal
Company Details: El Paso Police Department
Company Position Title: CCSI_Police Officer
Country: United States
Linkedin Profile: No
Been thanked: 2 times

Re: Is my Faro battery dud? Failure code 1340

Post by Rvillarreal2824 »

Before getting ready to dish out another $400+ on a new battery, check your frimware on your scanner and the charging dock. I had similar issues and error and believe it or not, It was a firmware issue involving the new batteries out there that run on the new firmware (or something like that :mrgreen: ). Also my charging dock broke causing the battery to short and stop charging (second issue)...FARO took care of the issue though...
You do not have the required permissions to view the files attached to this post.
User avatar
TommyMaddox
V.I.P Member
V.I.P Member
Posts: 514
Joined: Mon Apr 25, 2016 7:15 pm
7
Full Name: Tommy R Maddox III
Company Details: ONSITE3D
Company Position Title: Director of Technology
Country: USA
Linkedin Profile: Yes
Location: Calgary, Alberta
Has thanked: 67 times
Been thanked: 130 times

Re: Is my Faro battery dud? Failure code 1340

Post by TommyMaddox »

Hey at least at the end of the day the S Series batteries are half the price of the old X Series ones, even less when inflation is taken into account. Quite an improvement for reducing the size and increasing the capacity.

We constantly encounter the need to 'reset' S Series batteries by charging them in the scanner. I recall FARO released a new battery version earlier this year with a very slightly higher W/H rating (maybe different cells) and likely a new BMS board that I believe remedies the reset need and is probably less finicky in general. The firmware version update is required presumably as a result of a new BMS system to communicate with.
fobos8
V.I.P Member
V.I.P Member
Posts: 246
Joined: Sat Jul 07, 2018 9:19 pm
5
Full Name: Andrew
Company Details: NDC Surveys
Company Position Title: Surveyor
Country: Uk
Linkedin Profile: No
Has thanked: 56 times
Been thanked: 22 times

Re: Is my Faro battery dud? Failure code 1340

Post by fobos8 »

Hi guys

I had 2 batteries that went bad. They both came up with an error code when I put them in the scanner.

I thought I'd tried everything, updated firmware and did various "tricks", all of which involved charging the batteries in the scanner.

Anyway, I send them back to Faro and they got both of them working again by performing a long charge (greater than 36 hours) in the powerDock.

I'm over the moon and thought I'd share in the hope that others can fix their batteries.

Cheers, Andrew
dmanning
I have made 60-70 posts
I have made 60-70 posts
Posts: 66
Joined: Wed May 20, 2015 1:44 pm
8
Full Name: Dustin Manning
Company Details: luxpoint
Company Position Title: Owner
Country: United States
Linkedin Profile: Yes
Has thanked: 17 times
Been thanked: 13 times

Re: Is my Faro battery dud? Failure code 1340

Post by dmanning »

Wow, you got lucky. I've already had a less than 6 month old new battery bite the dust. That was after having to replace 3! Take good care of those charging docks. If the battery isn't aligning properly then they will fry fast.
Post Reply

Return to “FARO”