Scan missing when imported

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Wannascan
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Scan missing when imported

Post by Wannascan »

Hello
I have been scanning a hotel here in town and after scanning a room where I took four scans the import only shows three. I double checked the sd card in windows file explorer and it is definately not there.
This is the only time I have seen this happen.
Also the scanner just randomly blanked on the screen and then loaded up as though it was the last 10 seconds of the powering up sequence.
I have only had this thing for three months and the data seems all well and good. I am hoping that there is not a problem that I have to send this thing in for service.
Wannascan
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Re: Scan missing when imported

Post by Wannascan »

Faro just got back to me about the scanner turning off and then rebooting. I had to send them the log files from the scanner. They say it is an electrical error but they had to ask for approval to send me a temporary scanner. I just bought this equipment and havent had it for 3 months yet. When I asked they told me that I do not have Premium Warranty!? This is something that I didnt even know existed and was never told about when I purchased. I was promised the exact opposite actually that I would get a scanner if there was an issue.
Just a heads up for anyone thats interested!
WWilford
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Re: Scan missing when imported

Post by WWilford »

I recently had my scanner shut off between scans and had to start it again manually to perform the next scan. It would come up with a notice that it had repaired the SD card when it booted up again. Changing the SD card solved the problem. Some of the first S120's that came out had battery connection issues and a shim to hold the battery in place helped.
Wannascan
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Re: Scan missing when imported

Post by Wannascan »

Mine is a focus x330 hdr. And it doesnt seem to shut all the way off. And I think there are some loading bars that come up that didnt before. Weird. I just feel mislead since the salesman said I could get an instrument if there was a problem with mine. Now that there is a problem I learn that they have a premium warranty that was never even offered. They ought to give me the premium warranty just for that reason.
Wannascan
I have made 50-60 posts
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Posts: 57
Joined: Tue Oct 25, 2016 3:07 am
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Full Name: William Hart Rabbino
Company Details: Kestrel Construction
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Country: United States
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Re: Scan missing when imported

Post by Wannascan »

I just wanted to say that Faro has now provided a replacement piece of equipment. It may be partially my fault for not pursuing all available channels for help. :oops:
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Oliver Buerkler
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Full Name: Oliver Buerkler
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Re: Scan missing when imported

Post by Oliver Buerkler »

Good to see that you got help, William!

Best regards,
Oliver Bürkler
Oliver Bürkler
Director of Laser Scanning
FARO Europe GmbH
[email protected]
[email protected]

Twitter: FARO_LS_PM
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