Good day.
I have recently upgraded the firmware on my RTC 360 to V4 and went scanning the next day. Once the scan was done I started with the Cyclone register Import of the project but once it is done I get an error message saying that reads "warnings/issues found during import : failed and skipped Setup" please see attached Picture.
It does not matter whether I do a partial import or everything at once. There is definitely point cloud attached to these files as you can see they have weight to them (+-500MB each) and i can view them on the scanner.
Has anyone run into this problem before and is there a solution for this?
RTC360 V4 Firmware Uploaded - Cyclone Register Problem
-
- I have made <0 posts
- Posts: 6
- Joined: Tue Sep 10, 2019 9:09 am
- 4
- Full Name: Pieter
- Company Details: Bilfinger Africa
- Company Position Title: Draughtsman - 3D scanning
- Country: South Africa
- Skype Name: pieter.barkhuizen
- Linkedin Profile: Yes
- Has thanked: 5 times
RTC360 V4 Firmware Uploaded - Cyclone Register Problem
You do not have the required permissions to view the files attached to this post.
-
- I have made 40-50 posts
- Posts: 41
- Joined: Wed May 10, 2017 4:35 pm
- 6
- Full Name: James Elson
- Company Details: SCCS
- Company Position Title: HDS Support
- Country: UK
- Linkedin Profile: Yes
- Been thanked: 24 times
Re: RTC360 V4 Firmware Uploaded - Cyclone Register Problem
Hello,
You will need to be running v2021.1.0 Cyclone to import the v4 RTC360 firmware.
You will need to be running v2021.1.0 Cyclone to import the v4 RTC360 firmware.
- pburrows145
- V.I.P Member
- Posts: 2152
- Joined: Wed Sep 12, 2007 9:16 am
- 16
- Full Name: Paul Burrows
- Company Details: Leica Geosystems Europe
- Company Position Title: Scanning Solutions Manager - Europe
- Country: UK
- Linkedin Profile: Yes
- Location: UK
- Has thanked: 109 times
- Been thanked: 123 times
Re: RTC360 V4 Firmware Uploaded - Cyclone Register Problem
As James says, always ensure you are synced up with FW and SW versions... most likely this is the reason why.
-
- I have made <0 posts
- Posts: 6
- Joined: Tue Sep 10, 2019 9:09 am
- 4
- Full Name: Pieter
- Company Details: Bilfinger Africa
- Company Position Title: Draughtsman - 3D scanning
- Country: South Africa
- Skype Name: pieter.barkhuizen
- Linkedin Profile: Yes
- Has thanked: 5 times
Re: RTC360 V4 Firmware Uploaded - Cyclone Register Problem
Hi Paul and James, if i log into my leica geosystems account i cant see the v2021 for cyclone register. Where else can i get the installation file for this?
-
- I have made 40-50 posts
- Posts: 45
- Joined: Thu Jun 20, 2019 12:43 pm
- 4
- Full Name: joshua steinert
- Company Details: pb2 architecture + engineering
- Company Position Title: Graphics Manager
- Country: USA
- Linkedin Profile: Yes
- Has thanked: 20 times
- Been thanked: 12 times
Re: RTC360 V4 Firmware Uploaded - Cyclone Register Problem
I have always downloaded Cyclone here:
https://leica-geosystems.com/en-us/prod ... ca-cyclone
https://leica-geosystems.com/en-us/prod ... ca-cyclone
-
- I have made 40-50 posts
- Posts: 41
- Joined: Wed May 10, 2017 4:35 pm
- 6
- Full Name: James Elson
- Company Details: SCCS
- Company Position Title: HDS Support
- Country: UK
- Linkedin Profile: Yes
- Been thanked: 24 times
Re: RTC360 V4 Firmware Uploaded - Cyclone Register Problem
If you cant access via Myworld then try below link:
https://portal.hexagon.com/blob/Downloa ... U6MzEgUE0=
Regards
James
-
- I have made <0 posts
- Posts: 6
- Joined: Tue Sep 10, 2019 9:09 am
- 4
- Full Name: Pieter
- Company Details: Bilfinger Africa
- Company Position Title: Draughtsman - 3D scanning
- Country: South Africa
- Skype Name: pieter.barkhuizen
- Linkedin Profile: Yes
- Has thanked: 5 times
Re: RTC360 V4 Firmware Uploaded - Cyclone Register Problem
thank you i have downloaded and installed the ne version I now have a problem with my CLM it is not pulling my licenses through for Register and Model - I found this in the release notes -pburrows145 wrote: ↑Tue Apr 20, 2021 4:16 pm As James says, always ensure you are synced up with FW and SW versions... most likely this is the reason why.
Licensing
Cyclone 2021.1 is a major release. All users with currently valid CCP, or with CCP valid as of 22 February 2021, can run the latest version with no new license required.
I don't have a valid CCP available but i have permanent licenses for the above mentioned software - how do I request a new number?
- stevenramsey
- Global Moderator
- Posts: 1937
- Joined: Sun Aug 12, 2007 9:22 pm
- 16
- Full Name: Steven Ramsey
- Company Details: 4DMax
- Company Position Title: Technical Specialist Scanning
- Country: UK
- Skype Name: steven.ramsey
- Linkedin Profile: Yes
- Location: London
- Has thanked: 30 times
- Been thanked: 72 times
- Contact:
Re: RTC360 V4 Firmware Uploaded - Cyclone Register Problem
In the clm check to see if there is any licenses that need activating. there would have been one for the new version
- pburrows145
- V.I.P Member
- Posts: 2152
- Joined: Wed Sep 12, 2007 9:16 am
- 16
- Full Name: Paul Burrows
- Company Details: Leica Geosystems Europe
- Company Position Title: Scanning Solutions Manager - Europe
- Country: UK
- Linkedin Profile: Yes
- Location: UK
- Has thanked: 109 times
- Been thanked: 123 times
Re: RTC360 V4 Firmware Uploaded - Cyclone Register Problem
You need a new CCP (at cost) from your local Leica distributor.Pieda wrote: ↑Wed Apr 21, 2021 10:15 amthank you i have downloaded and installed the ne version I now have a problem with my CLM it is not pulling my licenses through for Register and Model - I found this in the release notes -pburrows145 wrote: ↑Tue Apr 20, 2021 4:16 pm As James says, always ensure you are synced up with FW and SW versions... most likely this is the reason why.
Licensing
Cyclone 2021.1 is a major release. All users with currently valid CCP, or with CCP valid as of 22 February 2021, can run the latest version with no new license required.
I don't have a valid CCP available but i have permanent licenses for the above mentioned software - how do I request a new number?