TruView won't run; Crashes IE each time

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TruView won't run; Crashes IE each time

Postby berdindc » Mon Mar 20, 2017 3:09 pm

"I don't use TruView much, but when I do, it fails." Typically I'm a WebShare guy.

TruView is up-to-date, just re-installed to be sure. IE is up-to-date as well, and is set to allow Active Content. Screen is incorrect and when I enter a scan word, it crashes. Attached screenshot.
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Re: TruView won't run; Crashes IE each time

Postby Rikore » Mon Mar 20, 2017 4:01 pm

I would check your security software. Ours has to be turned off to allow Tru-View to run.
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Re: TruView won't run; Crashes IE each time

Postby berdindc » Mon Mar 20, 2017 9:04 pm

Thanks for tip, still not working.
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Re: TruView won't run; Crashes IE each time

Postby Rikore » Mon Mar 20, 2017 9:28 pm

Under IE options go to advanced.
Select under browsing "Enable Third Party Browser Extensions"
Security "Allow Active Content to run in files on My Computer"
Both need to be checked.
Hope this works.
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Re: TruView won't run; Crashes IE each time

Postby berdindc » Wed Mar 22, 2017 1:32 pm

Thanks for the suggestions, unfortunately did not work. Tru-View has been around +5 years, seems like these issues should be not be issues by now.
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Re: TruView won't run; Crashes IE each time

Postby colhum1 » Thu Mar 23, 2017 9:17 am

Dan....
I'm sure you've seen this but if not:

viewtopic.php?f=25&t=7702

or

http://www.ollerhead.ca/troubleshooting/

Colin
"Just leave me alone. I know what I am doing" - Kimi Räikkönen
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Re: TruView won't run; Crashes IE each time

Postby berdindc » Fri Mar 24, 2017 2:53 pm

Thank you! That was the issue, works again!!
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Re: TruView won't run; Crashes IE each time

Postby colhum1 » Fri Mar 24, 2017 4:14 pm

berdindc wrote:Thank you! That was the issue, works again!!


Glad to help.

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