VirtuSurv 17 Error

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KDersch
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VirtuSurv 17 Error

Post by KDersch » Fri Jun 03, 2016 1:31 pm

Hello, I am just beginning to work with VirtuSurv after starting our PointSense training. We moved to V17.0 now and I believe we have the newest 6.0.1 SDK for Scene 6.0. I exported scans from Scene using the ordered export to create my FLS files. I successfully brought those into ReCap to create my RCP. However, when I try to bring them into VirtuSurv, I get the error "Unable to generating final pyramide image! Ignoring scan for import."

Any ideas on how to resolve this?

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Jana-at-kubit
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Re: VirtuSurv 17 Error

Post by Jana-at-kubit » Mon Jun 06, 2016 6:59 am

Hello Kyle,

Are you using VirtuSurv 17.0.3.18790?
If so and import still does not work please contact support@faroeurope.com

My colleagues should be able to help you.
Jana Siebenbrodt
----------------------------------------------------------
FARO Techologie Inc., Dresden, Germany

http://faro.com/
https://knowledge.faro.com/Software/
----------------------------------------------------------

KDersch
I have made 50-60 posts
I have made 50-60 posts
Posts: 59
Joined: Wed Jun 01, 2016 11:54 am
Full Name: Kyle Dersch
Company Details: Matix Technologies
Company Position Title: Engineer
Country: USA
Skype Name: kddersch@matrixti.com
Linkedin Profile: Yes

Re: VirtuSurv 17 Error

Post by KDersch » Mon Jun 06, 2016 3:23 pm

Jana-at-kubit wrote:Hello Kyle,

Are you using VirtuSurv 17.0.3.18790?
If so and import still does not work please contact support@faroeurope.com

My colleagues should be able to help you.
Yes I am.

Thanks.

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Aaron_Hazen
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Re: VirtuSurv 17 Error

Post by Aaron_Hazen » Mon Jun 06, 2016 5:37 pm

I've gotten that error message when the file path name is too long for the scans that are importing. Try getting the file name and file path name to be shorter by importing directly from you desktop.

Hope this helps.
Aaron Hazen
Senior Project Manager

ahazenc2c@gmail.com
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KDersch
I have made 50-60 posts
I have made 50-60 posts
Posts: 59
Joined: Wed Jun 01, 2016 11:54 am
Full Name: Kyle Dersch
Company Details: Matix Technologies
Company Position Title: Engineer
Country: USA
Skype Name: kddersch@matrixti.com
Linkedin Profile: Yes

Re: VirtuSurv 17 Error

Post by KDersch » Mon Jun 06, 2016 7:57 pm

That seems to have fixed it! I believe the file name was too long.

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