Faro S120 Image Mis-Aligned

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hairylemon
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Faro S120 Image Mis-Aligned

Post by hairylemon » Wed Mar 15, 2017 6:52 pm

Hi all,

We've been using the Faro S120 to good effect for over the past year, and it has always proven to be a reliable piece of equipment, with only some battery charging issues with the quick charger that bugs us now and then.

However, recently we've noticed that while processing the scan data, some raw scans have images that has a misaligned line, as per attached image.

Any one has any idea what is the issue and how to fix it?

Thanks it advance!

Cheers,
Harry

Image

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richard_m
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Re: Faro S120 Image Mis-Aligned

Post by richard_m » Thu Mar 16, 2017 8:48 am

Hello and welcome!

If this is in 1 scan then your equipment was moved or unstable in some way during the scan.

If this is in all scans then your scanner is out of calibration. Its time to experience the joys of sending your scanner away to be serviced. Good luck.

I think Scene has a way of theoretically correcting for this but I've never done it myself and it might depend of software/firmware versions etc. There's plenty of more experienced Faro users on here who can better advise. Anyone??

Richard.

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Oliver Buerkler
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Re: Faro S120 Image Mis-Aligned

Post by Oliver Buerkler » Thu Mar 16, 2017 12:45 pm

Hello Harry,

I would recommend to get in contact with the FARO customer support in Singapore.
They will be able to help you understand if this is a system issue.

Best regards,
Oliver Bürkler
Oliver Bürkler
Senior Product Manager
FARO Europe GmbH & Co. KG
oliver.buerkler@faro.com
oliver.buerkler@laserscanningforum.com

Blog: http://oliverbuerkler.wordpress.com
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hairylemon
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Joined: Fri Nov 11, 2016 5:44 am
Full Name: Harry Peh
Company Details: Aries Geomatics Pte Ltd
Company Position Title: Project Manager
Country: Singapore
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Re: Faro S120 Image Mis-Aligned

Post by hairylemon » Mon Mar 20, 2017 10:01 am

Hi Richard, Oliver,

Thank you very much for your prompt responses. We will get in touch with our supplier to see what we can do about this.

Not looking forward to letting the scanner go for a while though!

Regards,
Harry
Cheers!

Harry Peh
Project Manager

Aries Geomatics Pte Ltd
www.ariesgeomatics.com

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