RealWorks - Main view window is not responding.

Discuss all Trimble Realworks related issues here.
Post Reply
taczki88
I have made <0 posts
I have made <0 posts
Posts: 6
Joined: Tue May 07, 2013 1:30 pm
Full Name: Tomasz
Company Details: Geo-Laf
Company Position Title: surveyor
Country: Poland
Linkedin Profile: No

RealWorks - Main view window is not responding.

Post by taczki88 » Tue Feb 19, 2019 12:18 pm

Hello all,

I am writing to you because I have a problem with my Trimble Real Works. After formatting my computer I installed TRW again but there is a problem with visualizing point clouds. At the beginning everything looked good, but after importing scans, the main window in which the point cloud is displayed has become permanently frozen. I can move around different tabs, click the small light bulb but nothing changes in the main screen. I can't pan, rotate or zoom. Strange thing is that when I have only geometry in my project everything works fine. The problem occurs only with point clouds.
I have all drivers up to date, laptop specyfication:
-Intel 7700k
-GTX 1070m
-32Gb Ram HyperX 2400
I tried a second format and a older software version but it changed nothing, It is annoying because everything worked before. Do you have any suggestions?

Best regards.

geometrex
I have made <0 posts
I have made <0 posts
Posts: 4
Joined: Thu Feb 28, 2019 2:42 pm
Full Name: Ehrlich Jacques
Company Details: Geometrex
Company Position Title: Surveyor
Country: Haiti
Linkedin Profile: Yes

Re: RealWorks - Main view window is not responding.

Post by geometrex » Thu Mar 28, 2019 3:07 am

Hello,

I am facing the same problem for about two months now.
Does anyone know how to fix that?
Thank you

User avatar
tchaper
I have made 50-60 posts
I have made 50-60 posts
Posts: 50
Joined: Mon Sep 02, 2013 8:47 am
Full Name: Thomas Chaperon
Company Details: Trimble
Company Position Title: Senior software engineer
Country: France
Linkedin Profile: Yes

Re: RealWorks - Main view window is not responding.

Post by tchaper » Thu Mar 28, 2019 2:28 pm

Hello Tomasz and Jacques,

Could you please indicate the version number of Trimble RealWorks and the exact graphics card driver that you are using?
Meanwhile, you can also try to install the version 11.1.1 of Trimble RealWorks, which might solve your issue.

Best regards,
Thomas

geometrex
I have made <0 posts
I have made <0 posts
Posts: 4
Joined: Thu Feb 28, 2019 2:42 pm
Full Name: Ehrlich Jacques
Company Details: Geometrex
Company Position Title: Surveyor
Country: Haiti
Linkedin Profile: Yes

Re: RealWorks - Main view window is not responding.

Post by geometrex » Thu May 09, 2019 4:24 am

Hello Thomas.

Thank you for your reply.
I am using version 10.1.3.404 of TRW.
The graphic card on my laptop Is NVDIA Geoforce 970M.
My operating system is Windows 10 Build 1809
Installed RAM: 16.00 GB
Processor Intel Core i7-6700HQ CPU @ 2.60 GHz.

What seems very strange to ne, is that IO have used that software several times on that computer before, without any problem.

Best Regards
Ehrlich

User avatar
tchaper
I have made 50-60 posts
I have made 50-60 posts
Posts: 50
Joined: Mon Sep 02, 2013 8:47 am
Full Name: Thomas Chaperon
Company Details: Trimble
Company Position Title: Senior software engineer
Country: France
Linkedin Profile: Yes

Re: RealWorks - Main view window is not responding.

Post by tchaper » Thu May 09, 2019 5:05 pm

Hello Ehrlich,

This looks like a graphics card issue. You might be using the integrated graphics cards instead of the dedicated graphics card.
To check which graphics card TRW is currently using, go to Support>About, and look at the information shown under 'Graphics card being used'.
You might also want to go to the Nvidia control panel and force the assignment of your graphics card to Trimble RealWorks.exe.

Best regards,
Thomas

geometrex
I have made <0 posts
I have made <0 posts
Posts: 4
Joined: Thu Feb 28, 2019 2:42 pm
Full Name: Ehrlich Jacques
Company Details: Geometrex
Company Position Title: Surveyor
Country: Haiti
Linkedin Profile: Yes

Re: RealWorks - Main view window is not responding.

Post by geometrex » Fri May 31, 2019 3:41 pm

Dear Thomas,

I have tried to modify the settings, but that did not work.
I ma sending you some screen shots and an error log message that the software often display.
The screen shots are from the last computer I own that was able to run TRW. As of today, It cannot run it anymore, because of the same problem display...! This is very frustrating!!!

I would really appreciate if you or someone else could help in that.

Best Regards

Ehrlich
You do not have the required permissions to view the files attached to this post.

paranoiahasu
I have made 10-20 posts
I have made 10-20 posts
Posts: 18
Joined: Wed Jul 16, 2014 9:02 am
Full Name: ANIL
Company Details: Mergen3D
Company Position Title: Owner
Country: Turkey
Linkedin Profile: Yes
Contact:

Re: RealWorks - Main view window is not responding.

Post by paranoiahasu » Sat Jun 01, 2019 6:48 am

Hello Ehrlich,

Did you change power settings?
Default laptop setting is "balanced" when you plugged in.

Under windows' "graphics settings" menu there is a droplist.
Browse and select realworks.exe.
Then set your Nvidia 1080Ti to work on high-performance mode.

Maybe this can help.
You do not have the required permissions to view the files attached to this post.

geometrex
I have made <0 posts
I have made <0 posts
Posts: 4
Joined: Thu Feb 28, 2019 2:42 pm
Full Name: Ehrlich Jacques
Company Details: Geometrex
Company Position Title: Surveyor
Country: Haiti
Linkedin Profile: Yes

Re: RealWorks - Main view window is not responding.

Post by geometrex » Sat Jun 01, 2019 5:14 pm

Thank you for your post, Anil.

I have already done so, but no success!

SurveyDimensions
I have made <0 posts
I have made <0 posts
Posts: 1
Joined: Sat Jun 29, 2019 4:04 pm
Full Name: Paul Williams
Company Details: Survey Dimensions Ltd
Company Position Title: Director
Country: United Kingdom
Linkedin Profile: Yes

Re: RealWorks - Main view window is not responding.

Post by SurveyDimensions » Tue Jul 02, 2019 8:22 pm

I've had exactly the same problem, so I brought a machine home from my work and tried to use that... I unplugged one of my monitors to plug into the office computer and whilst I was waiting for boot I tried it with one monitor.... No problem at all...it's weird because the office one is a gtx 770 and the home one is a gtx 1080 both have the same spec otherwise apart from the refresh rate which is 60hz on the office monitors and 144mhz at home... For now though my workaround is to unplug a monitor!

andymcc
I have made <0 posts
I have made <0 posts
Posts: 4
Joined: Mon Jun 03, 2013 10:08 am
Full Name: Andrew McConville
Company Details: Northpoint Survey
Company Position Title: Managing Director
Country: Australia
Linkedin Profile: Yes

Re: RealWorks - Main view window is not responding.

Post by andymcc » Tue Jul 16, 2019 2:17 am

We have exactly the same issue after installing a new drive and updating from windows 8 to windows 10. TRW 10.1 opens ok and does basic tasks but can't handle big cloud viewing.
Waiting from some assistance from our local supplier regarding re installation, but interested to know if the monitor swapping is one answer?

Post Reply

Return to “Trimble Realworks”