Longtime Rapidform/Geomagic Employee New to Forum, Ask Me Anything

[rtestavt]

Hi Sean,

We have been using a FARO Edge arm to laser scan directly into Geomagic Control 2015. The software is easy to use and does everything we need from a post-processing perspective. Our company upgraded from Windows 7 to Windows 10 last Fall and got new computers. Control 2015 still functions, but there is a lag when we are laser scanning. If I scan for 1 minute, it takes 5 minutes for the data to very slowly appear in Geomagic. I have not been able to get the system to crash, so no matter how much I scan, the data is being temporarily stored somewhere and slowly transfers. I've tried using a couple different computers and even a plain vanilla windows 10 computer that doesn't have the company core load and still have the same issue. No luck trying different FARO and Geomagic drivers either. I understand Control 2015 is no longer supported, but I'm hoping there is something in the back end of the software that can be adjusted to correct the data transfer lag.

Thanks in advance,

-Bob

[JeffT]

Literally ran into this exact problem yesterday with a new laptop. We have a FARO Quantum arm and the HD LLP head. What helped a little was disabling the onboard graphics card in device manager. It has a crazy high resolution of 3000+ x 2000+ and it downsamples it to a normal desktop size. It still lags but is at least "usable" for small objects.

This also happened a few years ago with a new laptop. We did fix it eventually, but no one can remember what we did. Other older laptops upgraded from Windows 7 to Windows 10 still work fine. I definitely need an answer to this one too.

[rtestavt]

It took a lot of trial and error but we were able to figure it out. Our Engineering laptops have two graphics cards. We tried disabling the onboard graphics card like you suggested, but it didn't make a difference. Although it is 'disabled', i'm not convinced it is completely turned off.

We work with a 3rd party that does scanning for us from time to time and we also bought our system from them. They do not have any issues running the same software as us on Windows 10. They made a comment the computers they use are like desktops that are built into a laptop platform. Since it is common for desktops to have one graphics card, we setup a generic windows 10 desktop with one graphics card and Geomagic Control now works. Scanning is back to normal speed. This is why I think the disabled graphics card on the laptop isn't completely disabled.

Hopefully this solution is repeatable for other users.